Missing Consent Form Button

When you are unable to submit a consent form on I-LEAD, it is usually because you are not associated with any child care program. To verify your associated providers, view the Providers section of your I-LEAD Dashboard (fig.1).

The child care program should be listed below the Search and Reset buttons. If the program you work for is missing, use the following instructions.

• New Staff: Contact your provider admin (usually the director) and request they add you as an educator. This action can only be performed by your provider admin. Once you receive and accept your emailed invitation, your child care program will be added to your Provider section. You can now access and complete your consent form. (For security reasons, invitations expire in three calendar days. Ask your provider for a new invitation if yours expires.)

• Existing I-LEAD Users: If you have previously completed a consent form for your existing provider, you may already be in the system. Please review the Merge My Educator Account article for step-by-step instructions on how to merge all of your records into your account.

Provider admins: If your staff member does not have a Begin Consent Form button on their I-LEAD account, please check your I-LEAD account to see if they are connected to the license. To do this, click View Details next to the license with which they should be connected. Then scroll to the Associated Educator roster at the bottom of the page.

Educators who have submitted paper consent forms to the consultant or already accepted an emailed invitation will be listed on the Associated Educator roster at the bottom of the page.

• If the person is not in the Invited Educators or Associated Educator roster, they are not connected and did not receive an educator invitation. Ask them for the email they use for their I-LEAD account and invite them (Related article: Inviting Staff).

• If the person is listed in Invited Educators only, make sure the information is correct and says "Pending." If it says "Expired," they will not be able to accept the invitation, and you will need to resend a new invitation for them to log in. Invitations must be accepted within 72 hours of the submission date located on the Invited Educators section of the Provider Details page.

• Those with an Am I an Educator? button are not connected to a child care program and need to retry the invitation. The invitation should be accepted on a single device and completed from start to finish without disruptions.

• If the invitation in the Invited Educators section is incorrect, delete the invitation and send a new one with the corrected information. Each license can only have one “Applicant” so those given that educator type will not receive an educator invitation until changes on the Associated Educator roster are made first (Related article: Inviting Staff).

• If they are on the Associated Educator roster but there is a "No" under Registered, direct them to merge the I-LEAD account they are using via the I Am an Educator button on their account. Provider admins, check Managing Educator Consent Forms to see if they were able to merge and submit their consent forms successfully.

Note: Some educators may not be able to accept an educator invitation if they have duplicated consent IDs in the system. Please reach out to 1.800.299.1627 for technical support if this occurs.