Tips to Generate Certificates

Meeting Training Requirements:

In order to meet the requirements for auto-generation of certificates, please ensure you are:

• Using a compatible browser (Use Google Chrome or Mozilla Firefox; HP and Apple users are recommended to use Mozilla Firefox as their browser)

• Using a compatible device (Use a desktop computer if mobile doesn’t save the progress)

• Watching videos in their entirety

• Clicking on tabs and watching all included slides

• Hovering over pictures to reveal information

• Typing responses to questions within a slide and submitting

• Opening and viewing resources

• Completing and obtaining a minimum required assessment/quiz score

Instead of having to retake the course, as a precaution, you may want to take a picture of or screenshot the assessment score. This is your proof of completion, and by sharing the screen shot, the certificate can be manually issued if needed.

Returning to the Lesson:

Live Webinars: These require pre-registration through ILP and Zoom. Once the lesson is completed after attending through your Zoom link, there’s not a way to go back to it as it was a virtual classroom completed on a specific date and time. The certificates are issued by the instructor within 48 hours of course completion. If it's been 48 hours and there's still no signs of the certificate on the account, please contact the OECOSL Child Care Support Line at 1-800-299-1627 or fill out this form so the instructor can be notified. Uploaded videos from past webinars are used for informational purposes only and don't typically provide a certificate upon watch.

In Person: These require pre-registration through ILP. Since this is done on a specific date and time at a physical location, there’s no way to go back to the information on ILP. Certificates may be given at the end of the class by the instruction to those who meet the course requirements or the certificate may be generated directly in ILP. Please allow 48 hours for the certificate to appear in ILP, then reach out to the Help Desk or use the information provided in class to reach out to the instructor if there's any questions. If they're not already uploaded to your ILP account email within 48 hours and you have your physical copy, you can upload it via Adding Outside Certificates

Online:

For modules listed as "Register"/ "Start" in Training Catalog/ My Training -or- have a missing "Completion Date" in My Certificates, this means that the lesson isn't finished and hasn't issued a certificate. To see why the certificate isn't marked as completed, please do the following:

1. Click the title of the course you wish to view

2. Click the green "Start" or blue "Register" button to open the course

3. Click the link under "Course Materials" to launch the course in another tab. This link normally has a red asterisk next to it: Ex: * (sometimes a "Launch Course Material" needs to click for the course to appear). Keep both the Indiana Learning Paths and the lesson tab open so the progress saves to the site

4. Press "Yes" to resume where you left off. This will take you to the last slide saved before the lesson was closed out. If you're on the last slide saying "Congratulations", press "Pause" so you can check the instructions below to see why the certificate didn't issue

Loading Issue when Resuming Lesson: Some lessons like Module 3: Safety (a.k.a "Indiana's Introduction to the Early Childhood and Out of School Learning Profession - Online Course - Module 3 - Safety") may require you to zoom in and out again on the screen for the buttons to work. This is a temporary work around while the issue is being investigated.

Checking the Lesson Completion Requirements:

Open All Links - Some courses have links that need to be opened for the certificate to issue. Pause the lesson when you get to the Congratulations page and click these for the certificate to issue. If it doesn't show on a mobile device, please go to a computer to click through the links. When you refresh the "Indiana Learning Paths" lesson tab next to the lesson tab, the progress should switch from 0% to 100% and issue the certificate.

Generating INfancy Onward Training Certificates:

1. Login to your I-LEAD account

2. Go to “Start Your Indiana Learning Path”

3. Select “Courses”

4. Search for “INfancy Onward”

If you have completed a course, but your certificate is not appearing, there is a likelihood that you have not met the requirements for the certificate to automatically generate.

Meeting Training Requirements:

In order to meet the requirements for auto-generation of certificates, please ensure you are:

• Watching videos in their entirety

• Clicking on tabs and watching all included slides

• Hovering over pictures to reveal information

• Typing responses to questions within a slide and submitting

• Opening and viewing resources

• Completing and obtaining a minimum required assessment/quiz score

Below is an example of how you must click and review resources to fully complete the training and receive a certificate.

Minimum Passing Score- Some lessons like the Child Abuse course has a minimum passing score requirement. If this certificate isn't met, it will let you move onto the last slide saying "Congratulations" but won't issue the certificate. Click the "Post-Training Questions" slide and click through the answers to get to the Results screen and click "Retry Quiz". For some lessons, you may have to pause the course and click "Prev" to get to the score page and click "Retry". The slide will highlight what score is needed but you can retake the course however many times you need to pass.

Interacting with All Slides- Some lessons like the "Indiana's Introduction to the Early Childhood and Out of School Learning Profession" health and safety series or Universal Precautions have slides you have to interact with for it to recognize the course completion. If the course starts in the middle of the lesson when you click "Yes" to resume, this may be because something was missed on the original slide. Please be sure to interact with all parts of the lesson to receive credit.

Educator Onboarding Course Collection Part 1: Mandatory Training Completion:

Educators that need to redo their Child Abuse course will need to verify that all the other lessons on the Onboarding Part 1 training is completed. If any lessons aren't completed and an educator attempts to redo their child abuse course, the certificate may not issue so long as there are other courses in this specific series that weren't completed.

All courses in this section must be listed as "Completed" for the renewal countdown to work when Child Abuse expires in a year. Any courses listed with a "Start" must be completed first before educators will receive a new "Register" button for Child abuse when its due.

An email from noreply@interactyx.com is sent by the system automatically before their certificates expire. The expiration dates listed at the bottom of the email should be the same "Expiration Date" seen on the "Learner Reports" section of "My Certificates". The Expiration Date is also used to determine the earliest date it can be retaken. (Note: The expiration date isn't the same as the certificate expiration date. The certificate usually expires a month or two after the listed expiration date and allows a window for educators to complete the course.)

Make sure the rest of the onboarding classes are completed first before attempting to do the child abuse coursework. If there's any issues post-training, please contact the OECOSL Child Care Support Line or fill out this form for additional assistance.

Below are some other common reasons why a course may have restarted or not have saved your progress:

• Device- Some lessons have components that don't work on mobile devices. When possible, its best to do the modules on a computer either at home, the library, or at the child care facility's computer

• Internet Browser- Some browsers (like Safari, Internet Explorer, and Microsoft Edge) may struggle to load some of the lesson components. Please download and use Mozilla Firefox or Google Chrome if this happens on ILEAD or Indiana Learning Paths. HP and Apple product users are recommended to use Mozilla Firefox for best performance.

• Internet Connectivity- If using a laptop, please make sure you're connected to the modem via an ethernet or have a strong internet connection. If the internet connection disconnects or the screensaver starts, the course may not save all your progress. In situations where the progress doesn't load or saves a partially loaded slide, you may need to reload or restart the lesson.

• Website Tab Was Closed- During training, please keep both the lesson and the Indiana Learning Paths tab open so your progress has someplace to save. If you closed the website but kept the lesson tab open, please open a new tab, log back into I-LEAD, and click "Start your Indiana Learning Paths" again so your progress has somewhere to save.

• Website Times Out- Before closing out the lesson, please click the "Indiana Learning Paths" tab next to it and refresh it to make sure your progress saves. Sometimes if the computer went to screensaver mode or the internet was lost, you may need to log back in for it to recognize your progress.

Note: Re-taking a previously completed course that hasn’t expired or is not required to be completed annually will NOT generate a new certificate of completion. You may retake the course for refresher knowledge, however, you will not receive a newly dated certificate of completion.

If the course still won't generate the certificate after checking the above information, please send a screenshot of your passing score to Qualitysupport@fssa.in.gov. If the lesson doesn’t require a score, please take a screenshot of the completion or congratulations slide. An advanced support coach should be able to file it on your account and issue the certificate in exchange.

For more information on completing training on Indiana Learning Paths, click the link below. Completing Training on Indiana Learning Paths

For a tutorial on how to navigate and guide your training experience on Indiana Learning Paths, please see the following video: Managing Professional Development Records

Should you have additional questions which we can provide support, please contact the OECOSL Child Care Support Line, Monday-Thursday 8am-7pm, Friday 8am-5pm.